Returns & Exchanges

Refunds & exchanges

We do not accept refunds or exchanges unless faulty due to a manufacturing issue.

In the event that you find that your purchase is faulty, we are happy to offer a refund, exchanges or returns for store credit to the value of the product at purchase within 14 days of receipt.

All returned items must be in original condition, that is, unworn, tagged, and unwashed. Return shipping costs are the responsibility of the customer unless the item is faulty.

To initiate a return, email citizenoutlier@gmail.com within 14 days of delivery with your order number and photos. Store credit will be issued within 7 business days after we receive and inspect your return.

We recommend using a tracked shipping service, as we are not responsible for items lost in transit.