Privacy Policy

Citizen Outlier is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from citizenoutlier.com (the “Site”).

1. What personal information we collect

We may collect the following types of personal information:

Identity and contact information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

Transaction information

  • Purchase history
  • Order details
  • Payment confirmation (please note we do not store full payment card details)

Communications

  • Messages you send to us via email, forms, or social media
  • Customer service enquiries

2. How we collect personal information

We collect personal information when you:

  • Make a purchase on our Site
  • Create an account
  • Subscribe to our mailing list
  • Contact us via email, social media, or contact forms

We may also collect information from third-party platforms, including Shopify, payment providers, and marketing platforms.

3. Why we collect your personal information

We collect and use your personal information to:

  • Process and fulfil orders
  • Provide customer service and respond to enquiries
  • Send order confirmations and shipping updates
  • Improve our products, services, and website
  • Prevent fraud and ensure security
  • Send marketing communications (only where permitted by law or with your consent). You may opt out of marketing communications at any time by unsubscribing to our publications.

4. Disclosure of personal information

We may disclose your personal information to trusted third parties, including:

  • Payment processors
  • Shipping and logistics providers
  • Analytics providers
  • Marketing platforms

These providers are only given access to information necessary to perform their services.

We may also disclose personal information where required by law.

5. Overseas disclosure

Some of our service providers may be located outside Australia.

We take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy laws.

6. Cookies and tracking technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyse website traffic and usage
  • Improve user experience
  • Support marketing and advertising

You can control your preferences through your browser settings.

7. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure servers
  • Encrypted payment processing
  • Restricted access to personal information

8. Access and correction

You have the right to request access to personal information we hold about you and request corrections if it is inaccurate or outdated.

9. Retention of personal information

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Marketing communications

If you subscribe to our mailing list, we may send you promotional emails.

You can unsubscribe at any time by clicking the unsubscribe link in emails.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us.

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

12. Contact us

For privacy enquiries, access requests, or complaints, please email citizenoutlier@gmail.com.

13. Changes to this policy

We reserve the right to update this Privacy Policy in order to reflect changes in legal requirements or business practices.